What to Consider When Choosing a Small Business System
When running a small business, choosing a phone system may not be at the top of your priorities. Even if you are successful in business, you may not be paying attention to the important role that the phone system plays.
The wide variety of phone systems available in the market can shock you when looking to upgrade your current system. Small business phone systems come in all shapes and sizes. You will find phone systems with a variety of features that may turn out to be beneficial or not beneficial for your business operations. With the wide variety of phone systems in the market, it can be quite a challenge to know which one to go for. Read on for an overview of the phone systems you are likely to come across during your search.
Types of Phone System
When you start researching, you will find two basic types of phone systems. One of the types is the Private Branch Exchange, also known simply as PBX. One of the features of these systems is that they have dedicated operators. Modern PBX phones come in a variety of sizes. These systems are affordable and in many cases, are the best option for small businesses.
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The key system is another small business phone system you can go for. The phone systems is characterized by a key unit that controls other phones in the unit. The key system is also known as KSU and enables you to control various features of every phone in your business including voice mail. The KSU ensures that any phones in your business are not in use at the same time.
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KSU systems allow dialing of phones in your business through an extension number. A KSU system allows you to monitor how the system is functioning to determine whether the needs of the specific users in your office are met. You can expand the capabilities of the KSU with various communication software.
The KSU and PBX systems are popular with many businesses. These two systems use similar technology. In the past, PBX systems were more advanced than the KSU systems. However, the systems share the same technology today. You will also come across phones that have the same features that PBX and KSU systems have. The phone systems are called “hybrids” and can be easily adjusted to meet the unique needs of your company.
If your business has less than 10 employees, it would probably be good to go with a KSU-less system. This system has the features and functions of a KSU system. However, it lacks a central unit. KSU-less systems do not have to be wired to a building like traditional phone systems. Apart from this, the systems do not come with complicated equipment and hence you can move with them in case you change buildings.